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Managing Submitted Requests Screen

Audience

Applicable to users responsible for managing content requests. See also: for task status meaning

Accept Request

From CRS Dashboard , in Submitted Requests (1) , select a request which has status is New (2) to go to request details page.|

Figure 1: The Submitted Requests screen select Accept Request (1) button to accept a request, then you will be redirected to CRS Dashboard

Reject Request

From CRS Dashboard , in Submitted Requests (Figure 1), select a request which has status is New to go to request details page.select Reject Request (1) button and provide a reason and select Confirm button in Reject Request dialog (2) to reject a request, you will be redirected to CRS Dashboard.|

From CRS Dashboard , in Submitted Requests (Figure 1), select a request which has status is New to go to request details page.Select Pending Clarification (1), to launch the , Pending Clarification dialog (2). Enter a Reason (what clarification is desired on) and select Confirm , you will be redirected to CRS Dashboard.|

From CRS Dashboard , in My Requests , select a rejected request to go to request details page.select Appeal Rejection (1) button to appeal a request, then provide a reason and select Confirm button in the Appeal Request Rejection (2) you will be redirected to CRS Dashboard.|

From CRS Dashboard , in My Requests , select a Accepted request to go to request details pageSelect Withdraw Request (1), to launch the Withdraw Request dialog (2). Provide a reason and select Confirm , then you will be redirected to CRS Dashboard.|

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Notifications

If there is any change which related to your submitted requests such as status changed, new comment added, batch importing completed, then CRS will inform you via its notification feature.

from any page of CRS you will see the icon

at the very top right of the page, the number of new notifications shall be displayed as number which next to the icon. you can click on the icon (1)to see the list of notifications (2) and click on each message (3) to go to request details or batch details.

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Notes:

CRS will only notify a user about new comments/feedback/questions/answers added if it provided in CRS. For comments which come from out side of CRS such as JIRA, theuser will not get any notification. Please note this is in addition to email notifications. The system will also send an email notification for new comments, feedback, and Q&A.

Provide Feedback

Clarification Requested

Appeal Rejected Request

Withdraw Request

Provide Feedback
SIRS to CRS Status Map